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Wednesday 22 May, 2013 | RSS Feed

About Us

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about us

We are professional online company in the world. We offer quality and fashion products for online buyers from all over the world. And our buyers are from the USA, Canada, and Europe, Australia and others countries. We are choosing the payment methods such as: Credit Car(Visa, Master Card, JCB etc.) On receipt of your orders and payment, we'll send you the products as soon as possible, delivery by USPS, DHL, FedEx and etc. In addition to offering a dedicated and knowledgeable customer service team, we also offer a quick-and-easy online shopping process. We guarantee a safe and secure shopping environment. We have successfully taken out the risk of online shopping-from product ordering, secure payment and delivering.
We promise to:
* Provide 24*7 customer support.
* Always offer our customers affordable prices.
* Streamline the buying and paying process.
* Deliver goods to our customers all over the world with speed and precision.
* Ensure excellent quality of our products.
* Worldwide Free Shipping and Easy Return service.




Payment Methods

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We accept Paypal?Credit Card (Visa, MasterCard,JCB) and Western Union payments:

1. Credit Card

.Visa . MasterCard . JCB Card

We do not charge customers directly, but use a more secure third party payment gateway. They are easy and safe to make an online purchase with.

1. On your Shopping Cart page, click after reviewing your items.

2. On the Order Information page, under Payment Methods, select the Credit Card you want to use.

3. Fill in the required information carefully.

4. Payment finished, we would send you an confirmation email.
In plain language, your information is 100% secure with us. We don't share any information that may identify you with anyone. We also don't store your credit card number, which means once you have conducted your transaction, your credit card number is deleted from our servers.

2. Paypal

PayPal is a secure and trusted payment processing service that allows you to shop online. PayPal can be used at our website to purchase items by Credit Card (Visa, MasterCard,JCB)
PayPal enables you to send payments quickly and securely online using a IPS or bank account.

For further paypal payment information. please send email to :
favor21@163.com

2. Western Union

Western Union usually has three payment method those are: using CASH, CREDIT, or DEBIT CARDS to send money through online, transfer at a western union agent location or by your phone. It's very easy and fast in minutes for sending money online for purchasing. You can vist the website (http://www.westernunion.com) to see the other transfer method that your country support.

1. Transfer at a western union agent location, you can visit:"http://www.westernunion.com" to find which one is the nearest and fill in a form then send email to us about payment info: MTCN, sender name(First name, Last Name), total amount(USD) and billing address/sender country.

After the payment, plese tell us your first name, last name, amount, currency and country.Your order will not be shipped until we receive the MTCN payment number provided by Western Union Money Transfer.





Help page

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FAQ

Placing An Order

  • 1. How to place my order?

    1) First, you'll need to browse or search for the items you'd like to order. Keyword Search boxes are located on nearly every page of our store.

    2) When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you'll find more information about the item.

    3) If you want to order an item, click the Add to Basket button on the right side of the product detail page. Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Basket at any time by clicking the Shopping Basket icon at the top of every page of our website.

    4) When you're ready to place an order for everything in the "Shopping Basket Items, click the "Proceed to checkout" button. And follow the quick and simple instructions to finish your payment.

  • 2. How do I use a coupon?

    You might find coupon in our emails?shipments, or on our website. We offer a wide variety of these coupons as a way of saying "save6.99". Coupon can be redeemed only at the time you place an order. You need to enter the coupon code along with the order information. Below the order information, there is a field to enter the coupon code. After entering the coupon code, click apply to deduct coupon amount from your order total. Simply follow the instructions and enter the coupon code on the order form. Contact us if you have any problem redeeming a coupon code.

  • 3. Can I cancel or make changes to my order after it has been submitted?

    It’s only possible to cancel or make change to your order before we start to dispatch it. Usually we’ll process and dispatch your order within 24 hours. If you want to make changes to your order, please feel free to contact us.If the item you want to cancel has entered the shipping process already, you can return the item upon the receipt.

  • 4. How can I add items to my order which has been placed already?

    If you want to add items to your order which has been placed already, please contact us to stop the shipment of your order first, then tell us the items you want to add. Later we will tell you how to pay the new items. Last we will ship your two orders under one package. If your order has already been shipped, you will not be able to add items to the previous placed order.

Payment

  • 1. What kind of currency do you accept?

    At present, we accept British Pounds, Euros and US Dollars. While ordering from another country, your credit statement should include your bank’s foreign exchange rate on that day.

  • 2. What are my payment choices?

    We accepts Visa, MasterCard, American Express, Discover, Maestro and Solo. You can enter your entire credit card number safely via our secure server, which encrypts all submitted information.

Order Status

  • 1. How do I check my order status?

    You can track your order status by signing in and accessing the 'My Account' link from the site header. All orders placed under your username will be visible under the 'My Orders' tab.

    After you finish your payment, we will send you an email with your tracking number and tracking link, and then you can trace your order on line.

  • 2. How can I look up my order number?

    If you aren't able to find your order confirmation email with your order number, you can go to the ‘My Account’ page and click ‘My orders’ to pull up your order information. If you are still unable to find your order details, contact us and let us know the email address and the name you used to place the order and we can locate the order number for you.

  • 3. What if my order never arrived?

    Please contact our customer service with your order number and username. Please feel free to contact us by

  • We will investigate into your order and help you to find out your order. If it was our mistakes, we will resend your order or give you a refund as you request.

My Account

  • 1. What if I forgot my passwords?

    If you forget your passwords, please feel free to contact us with your user name and user email. We will reset the passwords for you.

  • 2. Can I change my username and email address?

    You can follow these steps to change your username and email address by yourself: sign in – my account –personal information. If it doesn’t work, please feel free to contact us to ask our customer service team to change your username and email address.

Shipping

  • 1. How long can I expect my order?

    Generally, we will need 1-2 working days to processing your order and arrange the shipment. Your order will be shipped out next day or on the 2nd day after the payment has gone through. During the peak periods, please allow us 3-4 days to process your order and ship it out. Usually you can receive your order within 7-9 working days totally. We only offer EMS service currently.

  • 2. What shipping options do you offer?

    At present, we only offer EMS service (Express Mail Service). EMS provides you a tracking number and link so that you can trace your order. (We will send you an email with your tracking information once your order is shipped out). EMS also needs your signature when your parcel is delivered. It can make sure that it is you not anybody else who sign for your parcel.

  • 3. How much shipping will be charged for each order?

    As for shipping fee, we only charge $9.99. Please note that usually we will have some free shipping promotions; please subscribe our newsletter so that you won’t miss any promotions which can save you a lot of money.

  • 4. How can I track my parcel online?

    The tracking information will be sent by email once the items have been shipped. You can trace your order with tracking number and link within the email.

  • 5. Why does my tracking number not work?

    In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 48 hours and the information should be updated. If there’s still no updating information in 48 hours, please contact us immediately. You can contact us by Tickets system.

  • 6. Will my order be charged a customs fee when it was delivered?

    Usually, there will be no Customs fees since we will mark all our parcels as "Gifts" or "Samples”. But the customer will fully responsible for it if there is any. We apologize for any inconvenience, but we have no control over the customs authorities in your country Contact your local customs office for more information about customs fees, duties, and taxes.

Return

  • 1. What is your returns policy?

    The customer has to contact us to get a return authorization and return address within 15 days upon receipt if you want to return your purchase. For more details, please view our return &policy.

  • 2. Can I have full refund if I return the unsatisfied item?

    Postage is not refundable. 15% handling fee will be deducted from the refund if the received package has been signed up and opened. 15% handling fee will not be charged for those who have not signed for their received packages. Only postage is not refundable.

Promotions

  • 1. Will I get a free package when I order?

    Yes, each item will come with a free package which can protect the items during the transportation.

  • 2. Is there any promotion activity?

    We have a variety of promotion activities that you can enjoy regular special offers. Sign up to our email list to stay updated.





Terms of Use

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Conditions of Use

Welcome to the Favor21.com--Cheap fashion jewelry store,Service mail:Favor21@163.com,introduce us to your friends will win 3 gifts for your next order.Once you use this website, you are indicating that you accept these Terms & Conditions of use.

Introduce

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Order From Us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we change the order status to pending. We will send you a despatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

where goods are not available;

where we cannot obtain authorizations for your payment;

if there has been a pricing or product description error; or

if you do not meet any eligibility criteria set out in our terms and conditions.

Cancelling an order before dispatch, if you change your mind after placing an order, you can cancel it at any time before we despatch it. Please contact us by fulfilling the question form. You will need to give us your name and address details, as well as your order number to cancel your order.

License

You are permitted to print and download extracts from this Website for your own use on the following basis:

no documents or related graphics on this Website are modified in any way;

no graphics on this Website are used separately from accompanying text;

any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 4.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to clause 4.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Registration


By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.





News for Friday 14 January, 2011


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